Text and SMS order intake

For customers who send quick repeat orders by text, StackCube helps your team bring those messages into the same order review process as email, file, and portal orders.

Short order messagesRepeat-order contextAdmin review

How text intake works

01

Capture the message

Bring text order content into StackCube through the intake path configured for your team.

02

Prepare order candidates

AI identifies likely items, quantities, and request notes from short order messages.

03

Match customer context

Admins review customer-specific item names, repeat-order patterns, and exceptions.

04

Approve or hold

Only reviewed orders become approved sales orders for export or follow-up.

What text intake supports

Short message cleanup

Turn informal order text into structured lines your team can review.

Exception handling

Flag unclear items, missing quantities, and follow-up requests before approval.

One order queue

Keep text orders in the same review flow as email, spreadsheet, PDF, and portal orders.

FAQ

Does StackCube automatically confirm text orders?

No. StackCube prepares order candidates. Your team reviews and approves before the order is treated as final.

Can it handle informal repeat-order wording?

It can help prepare candidates from repeat-order wording, but ambiguous requests should be reviewed by an admin.

Check the right setup for your order workflow

Start with sample data in the free trial, or book a consultation to review the intake and export path your team needs.